Legal
Refund & Cancellation Policy
How cancellations, postponements and refunds are handled for services booked with Ellington Events LLC. These terms are stated again in every service agreement.
Last updated: 1 August 2026
1. Deposits
A deposit reserves your event date and funds initial supplier bookings. Because it takes your date off our calendar and commits us to suppliers, the deposit is non-refundable unless we cancel the engagement ourselves.
2. Cancellation by the client
Cancellations must be sent in writing to support@elingtonevent.com. The date we receive your written notice determines the refund tier below. Amounts already paid to suppliers on your behalf are governed by those suppliers' terms and may be non-recoverable.
| Notice given | Refund of planning fee |
|---|---|
| More than 90 days before the event | Full refund of the planning fee, less supplier costs already committed. |
| 60 – 90 days before the event | 50% of the planning fee refunded, less supplier costs already committed. |
| 30 – 59 days before the event | 25% of the planning fee refunded, less supplier costs already committed. |
| Fewer than 30 days before the event | Planning fee is non-refundable; committed supplier costs remain payable. |
3. Postponement
Where a date change is requested at least 60 days before the event, we will move your booking to a new mutually available date at no additional planning fee, once. Supplier availability is not guaranteed, and any supplier rebooking charges are payable by you.
A second postponement, or a postponement requested with less notice, is treated as a cancellation and rebooking.
4. Cancellation by us
In the unlikely event that we must cancel, we will refund all fees paid to us that relate to services not yet delivered, and we will help you transition to another planner where possible. This does not apply where cancellation results from non-payment or a material breach of the service agreement by the client.
5. Force majeure and rescheduling
Where an event cannot proceed because of circumstances beyond either party's control, we will first work with you and your suppliers to reschedule. If rescheduling is not possible, refunds are limited to amounts we can recover from suppliers, plus any portion of our planning fee relating to work not yet performed.
6. Unused services
Services included in a package but not used during the event are not refundable and cannot be exchanged for cash. Where a service is removed from scope before it is delivered, the corresponding fee is credited to your final invoice.
7. How refunds are issued
Approved refunds are issued to the original payment method within fourteen business days of approval. Bank processing times may add several days. We do not issue refunds in cash or to third-party accounts.
8. Disputes
If you are unhappy with any part of our service, contact us first at support@elingtonevent.com or (602) 218-1926. We aim to acknowledge complaints within two business days and to resolve them within fourteen days. If we cannot reach a resolution, the governing law and jurisdiction terms in our Terms & Conditions apply.
Questions about this policy?
Contact Ellington Events LLC at support@elingtonevent.com or call (602) 218-1926. Written enquiries can be sent to 1650 Market Street, Suite 3600, Philadelphia, PA 19103.